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CAREERS AT AYESH.COM.BD

Customer Support Executive

  • Full-time
  • Remote
  • Customer Experience

Support customers and follow up after delivery by phone, SMS and WhatsApp.

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What you'll own

  • Respond to customer enquiries about products, orders, delivery and after-sales concerns by phone, SMS and WhatsApp.
  • Call customers after an appropriate interval following delivery to ask about their delivery experience, product quality and product experience.
  • Collect and accurately record positive and negative feedback. Resolve concerns where possible and escalate issues to the appropriate team.
  • Ask whether customers need to reorder or need related products. Make relevant cross-sell and upsell suggestions without pressure or unsupported claims.
  • Maintain accurate customer notes and follow-up records, and respect customer contact preferences.

What we're looking for

  • You must have your own desktop computer or laptop suitable for the work.
  • Fluent spoken and written Bangla, and the ability to write clearly in English.
  • Strong communication, active listening and problem-solving skills.
  • A patient, responsible approach and reliable follow-through.
  • Freshers and experienced candidates are welcome.

Nice-to-haves

No additional preferred qualifications are specified. Relevant work examples are welcome.

Experience: Freshers and experienced candidates are welcome

What success looks like

  • Clear customer communication and timely follow-up.
  • Accurate feedback records and effective issue resolution or escalation.
  • Relevant product recommendations based on genuine customer needs.

Tools you'll use

  • Your desktop or laptop, phone, SMS and WhatsApp.
  • The customer and order management tools used by AYESH.

What to include

  • Describe your communication and problem-solving skills and confirm that you have a desktop or laptop.
  • Freshers may share examples from study, personal projects or volunteer work. A CV or portfolio is optional.

Application eligibility

  • Freshers and experienced candidates may apply for every position. Relevant skills, learning ability and suitability matter.
  • Apply anytime: there is no fixed deadline. Hiring depends on candidate suitability and our staffing needs; an application does not guarantee an immediate appointment.
  • Freshers may share study, personal, practice or volunteer projects instead of professional experience.

Hiring process

  1. Application

    Share your relevant skills, project or result. A CV, portfolio or case study is optional.

  2. Review

    We assess your skills, potential and suitability for the role.

  3. Interview

    Shortlisted candidates discuss their work and the role with us.

  4. Practical discussion

    If needed, we discuss a relevant work example or task after initial screening.

  5. Decision

    We confirm next steps and employment terms with candidates who progress.

Role overview

Help customers before and after purchase, respond to enquiries and resolve concerns. Follow up after delivery to understand the delivery experience, product quality and product experience. Record positive and negative feedback and offer relevant repeat purchases, complementary products or upgrades based on customer needs.

Role at a glance

Job ID
HB-CUSTOMER-SUPPORT
Date posted
Not published
Application deadline
Apply anytime — no fixed deadline
Location
Applicant location to confirm
Work arrangement
Remote
Employment type
Full-time
Working hours
To be agreed during recruitment
Salary / range
Not published; discuss during recruitment
Reporting line
To be confirmed during recruitment
Remote working rules
Availability, communication and working arrangements will be discussed during recruitment.

About the employer

Hiring employer: Ayesh Innovation Technology Ltd.. These opportunities are offered through AYESH, a Bangladesh-based multi-category online retailer.

Our work covers ecommerce, digital marketing, fulfilment operations and customer experience across wellness, beauty, personal care and lifestyle products.

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Frequently asked questions

Can freshers apply?

Yes. Freshers and experienced candidates may apply for every position. Share relevant skills or project examples.

Is there an application deadline?

No fixed deadline applies. You may apply throughout the year. Hiring depends on candidate suitability and our staffing needs.

Are these roles remote?

Each role page states its work arrangement and eligible location. Check those details before applying; open-application terms are discussed during recruitment.

What should I include in my application?

In 3–5 sentences, describe your relevant skills, project or result (max 600 characters). Detailed tasks are discussed after initial screening. If you share a CV or portfolio link, make sure our team can view it.

Can I apply with a different skill?

Yes. When Open Application is available, use it to show how your skills could improve sales, operations, customer experience, content, design or technology.

Do I need an account or a CV?

No account is required. A PDF or DOCX CV, CV link and portfolio are optional. Describe your relevant skills, project or result in 3–5 sentences (max 600 characters).

What happens after I submit?

A confirmation appears when your application is received. Our team reviews applications and will contact you if there is a suitable next step. You do not need to submit the same application again.

Need help with your application? hello@ayesh.com.bd