Refund policy
For approved cancellations, unfulfilled prepaid orders and approved return claims.
Policy last updated: 29 September 2026Normally initiated within 3 business days
After approval, we initiate your refund through the original or a mutually agreed payment method. Your bank or payment provider may need additional processing time.
Request a refund
Have your order number ready. For a product-related request, include the product details and describe the issue.
When can I request a refund?
Refunds may apply to approved cancellations, unfulfilled prepaid orders or approved return claims.
Product return eligibility is explained in our Returns & Cancellation policy.
What if my pre-order is delayed?
If a pre-order cannot be delivered within the promised delivery window, you may cancel the delayed item and request a refund of the applicable advance payment.
If you prefer to wait, we will provide an updated delivery estimate.
How is the refund amount calculated?
Refunds are based on the amount actually paid after discounts.
Are delivery charges refundable?
Completed delivery charges are generally non-refundable unless the issue is attributable to AYESH or applicable law requires otherwise.
My refund is approved. What happens next?
We normally initiate the refund within 3 business days of approval. Bank or payment-provider processing may take longer.
For an update, contact refund support with your order number.