Returns & cancellation
Choose the help you need for your order.
Policy last updated: 29 September 2026Before you send anything back
Wait for our approval and return instructions. Keep your order number, checkout phone number and clear photos ready. An unboxing video may be requested where reasonably necessary.
Can I cancel a standard order?
In-stock orders may be cancelled before courier handover. After dispatch, or if you refuse an otherwise correct parcel because you changed your mind, actual delivery and return courier charges may apply.
Can I cancel a pre-order?
You may request cancellation before sourcing begins. Once the required 50% advance payment is received and sourcing has started, change-of-mind cancellation is generally unavailable.
If the promised delivery window is missed, you may request cancellation or a refund under our refund policy.
What if an item is wrong, damaged or defective?
Report wrong products, material damage, missing contents or verified defects promptly through the Product Issue page.
If the issue is verified as attributable to AYESH or fulfilment, customer-choice return charges do not apply to the approved resolution.
What condition must a return be in?
Change-of-mind returns or refusals must remain unopened, unused, sealed and in saleable condition where applicable.
Opened or used wellness, personal-care, ingestible or similarly sensitive products are generally not eligible for change-of-mind return. This does not affect a verified wrong, damaged, defective or non-conforming product claim.
How will my request be handled?
Our team will review your order details and reason, then explain the next steps. Submitting a request does not confirm approval.
Approved refunds follow our Refund Policy.