You may order as a guest. Creating an account can make it easier to view order history, manage details and access account-based offers.

After a successful order, you should receive an order confirmation containing your order details or order number. Keep that number for tracking and support.

Contact AYESH as soon as possible. An order may be modified or cancelled before dispatch. Once the parcel has been shipped, cancellation may no longer be possible.

Use the Track Order page or contact support with your order number. Tracking information may become available after dispatch.

Delivery is usually estimated at 1–2 working days within Dhaka, 2–3 working days for nearby suburbs and 3–5 working days outside Dhaka. Time may vary by location, holidays, weather and customer availability.

Yes. AYESH provides nationwide delivery to serviceable locations. Exact coverage depends on the customer’s district, area and courier service availability.

• Dhaka same city: from ৳60
• Dhaka suburbs: from ৳80
• Outside Dhaka: from ৳110

The final charge depends on parcel weight, product-specific offers and the delivery address.

Yes. Use the Track Order page or the tracking information provided after dispatch. Courier tracking may take some time to update after the parcel is handed over.

Contact support before dispatch to request an address change. If the parcel is already with the courier, rescheduling or address changes depend on the shipment status and serviceability.

Available methods may include Cash on Delivery, supported mobile financial services and card payments. The payment options shown at checkout are the methods currently available for your order.

Cash on Delivery is available for most serviceable orders. Advance or partial payment may be required for selected high-value, customized or special-order products.

Payments should only be completed through the payment methods shown on the official AYESH checkout or provided by authorized AYESH support. Never share your card PIN, mobile banking PIN or one-time password.

Contact AYESH support with the order number, payment reference and transaction screenshot. Failed-payment reversals may take several working days depending on the payment provider.

When an eligible prepaid order is cancelled before dispatch, the approved refund is normally returned through the original or an agreed payment method. Processing time may depend on verification and the payment provider.

Request a return within 3 days of delivery. For a change-of-mind return, the product should be unused, unopened and kept in its original packaging with all included items.

Contact AYESH through WhatsApp with your order number, reason for the request and relevant photos. Our team will review the request and explain the next steps.

Report a wrong, damaged or defective item within 48 hours of delivery. Send the order number, clear photos and an unboxing video when available. An approved case may qualify for replacement, exchange or refund.

No. Opened or used personal-care, innerwear and hygiene-related products are generally not returnable for safety reasons unless they arrive wrong, damaged or defective.

Approved refunds are typically processed within 3–7 working days after the returned item or required evidence has been received and verified. Bank or payment-provider processing may take additional time.