Returns and refunds—kept simple.
Check the key conditions, complete the request form, and send everything directly to AYESH support on WhatsApp.
Last updated: 28 July 2026Change-of-mind requests
Unused, unopened and complete items may qualify.
Wrong or damaged orders
Send your order number and clear evidence.
Approved refund processing
Bank or payment processing may take extra time.
Send one complete request.
Complete the form and WhatsApp will open with your details already prepared.
Three simple steps.
Submit your request and wait for AYESH instructions before sending any product back.
Submit the form
Complete the form and send the prepared message through WhatsApp.
AYESH reviews it
We verify the order details, product condition and evidence.
Get a resolution
An approved request may receive a replacement, exchange or refund.
Usually accepted
Eligible products should be unused, unopened, complete and returned with their original packaging, labels, accessories and free gifts.
Report the issue within 48 hours and send your order number, clear photos and an unboxing video when available.
Approved refunds are normally processed within 3–7 working days. Bank or payment-provider processing may take longer.
AYESH will guide approved wrong or damaged-item cases. For change-of-mind returns, the customer may need to pay return delivery costs.
Need help with a return?
Use the form above or contact AYESH support directly.
